Clear tiers. Scoped to fit.
Three service tiers help you understand the level of support your business may need. Final pricing is scoped to your users, platforms, security needs, compliance requirements, and service complexity.
Microsoft-first, not Microsoft-only
Microsoft 365 is our preferred baseline, but Wayfinder can support mixed environments where the tool stack can responsibly manage, monitor, secure, back up, report on, and support the systems in scope.
Availability depends on platform and tool capability. Google Workspace, macOS, websites, networking, backup, security tools, and third-party platforms may be included when Wayfinder-approved tools provide reliable coverage. Systems that cannot be managed responsibly may be excluded, supported on a best-effort basis, or quoted separately.
Choose the support model that fits where you are
These summaries are meant for quick orientation. The fuller service breakouts below show what each tier can include after scoping.
Essential Foundation
Core IT administration for small teams that need reliable productivity, endpoint management, security basics, domain support, and quarterly planning.
Lowest base-cost tier, scoped to your environment.
- Productivity, email, and identity administration
- Endpoint management, patching, and EDR
- DNS, website, and business continuity basics
- Cyber insurance readiness support
Security & Compliance
A stronger security and compliance posture for teams that depend on reliable systems or operate in regulated industries.
Includes proactive planning time for advisory and scheduled work.
- Everything in Basic, plus stronger identity protection
- Security awareness, backups, and encryption
- HIPAA, PCI, and cyber insurance technical support
- Monthly operational review
Advanced Protection
The most complete option for organizations with higher risk, tighter response needs, or deeper compliance expectations.
Built around advanced tooling, faster response targets, and deeper reviews.
- Everything in Standard, plus SIEM and application control
- Advanced email security and disaster recovery
- CIS and NIST 800-171 technical support
- Weekly operational review
Software and platform licensing is managed transparently as part of each scoped proposal. Managed clients receive preferred rates for out-of-scope work compared with standalone consulting or assessments.
Essential Foundation
The core productivity, identity, endpoint, and infrastructure services your business needs to operate reliably, with Microsoft 365 as the preferred baseline and mixed-environment support where tooling allows.
Included in administrative services
- Microsoft 365 Business Premium (Office apps, Exchange, Teams, SharePoint, OneDrive)
- Microsoft Entra ID — identity and access management
- Microsoft Intune — device management and enrollment
- Microsoft Defender for Endpoint — antivirus, EDR, vulnerability management
- Microsoft Defender for Office 365 — anti-phishing, safe links, safe attachments
- Huntress Managed EDR — 24/7 threat hunting and incident triage
- DNSFilter — DNS-layer security and content filtering
- Atera RMM — endpoint monitoring, remote management, and automated alerting
- Windows OS patching — automated and monitored with reporting
- Device asset management
- Cloudflare domain registration and DNS management
- Email configuration and ongoing administration
- Website hosting and basic administration
- Network failover — prepared and tested
- Spare active workstation kept ready as backup device
- Quarterly Business Review
Available as chargeable work hours
- IT support for workstations and peripheral devices
- Printer, VOIP, and audio/visual support
- Simple website construction and enhancements
- Networking setup and changes
Plan details
- Pricing approach
- Lowest base-cost tier, scoped to the number of users, platforms, endpoints, support expectations, and environment complexity.
- Software licensing
- Managed licensing is quoted separately from the support base and includes administration, provisioning, renewal tracking, and lifecycle support.
- Best fit
- Small teams that need dependable Microsoft-first administration, baseline security, endpoint management, and infrastructure support without heavier compliance or recovery requirements.
- Onboarding
- Quoted after scoping so the onboarding plan matches your endpoints, platforms, current state, and remediation needs.
- Work hours
- Out-of-scope work is available in managed-client blocks at preferred rates compared with standalone consulting and assessment work.
- Incident/Request SLO
- See the SLO table below. Basic targets generally resolve within 3 business days, subject to complexity and third-party dependencies.
- Contract terms
- 6-month or 12-month options. Renewal and termination terms are confirmed in the proposal and service agreement.
- Field work
- Remote-first; travel time and cost included when on-site required
New to Wayfinder? A one-month precontract consultation is required before signing a Basic tier agreement. Start the conversation →
Security & Compliance
Everything in Basic, plus stronger identity and endpoint security, security awareness, email and file backups, compliance support, and proactive advisory time for scheduled work.
Included in administrative services
- Everything included in Basic, plus:
- Microsoft Entra ID P2 — risk-based conditional access, PIM, identity protection
- Microsoft Defender for Endpoint Plan 2 — advanced threat hunting, vulnerability analytics
- Microsoft Defender for Office 365 Plan 2 — attack simulation, advanced phishing detection
- Huntress — managed detection and response
- DNSFilter — DNS-layer security and content filtering
- Bitlocker — device encryption management
- Email and file backup (SharePoint/OneDrive)
- SPF / DKIM / DMARC email authentication via Cloudflare
- KnowBe4 KMSAT — security awareness training and phishing simulations
- Acceptable Use Policy and Change Management Policy assistance
- Business-grade website construction, administration, and security
- MSFT environment vulnerability management
- Monthly Operational Review
Available as chargeable work hours
- Everything available in Basic, plus:
- Shadow IT evaluation
- Attack surface testing
- Compliance gap assessments (HIPAA, PCI, Cyber Insurance)
Compliance frameworks supported (not guaranteed): HIPAA, PCI, Cyber Insurance requirements.
Plan details
- Pricing approach
- Balanced base-cost tier, scoped to your user count, platform mix, compliance obligations, security requirements, and support complexity.
- Software licensing
- Managed licensing is quoted separately from the support base and includes administration, provisioning, renewal tracking, and lifecycle support.
- Best fit
- Growing teams that need stronger identity security, backups, security awareness, compliance support, and regular advisory time without a fully custom enterprise scope.
- Proactive Maintenance Block
- Includes scheduled proactive time for advisory services, vCIO guidance, AI guidance, review preparation, and planned work.
- Onboarding
- Quoted after scoping so the onboarding plan matches your endpoints, platforms, current state, and remediation needs.
- Contract terms
- 6, 12, or 24-month options
- Incident/Request SLO
- See the SLO table below. Standard targets generally resolve within 2 business days, subject to complexity and third-party dependencies.
- Renewal and exit terms
- Confirmed in the proposal and service agreement so expectations are clear before work begins.
- Field work
- Remote-first; travel time and cost included when on-site required
New to Wayfinder? A one-month precontract consultation is required before signing a Standard tier agreement. Start the conversation →
What's included at a glance
Specific tools may vary by platform and availability. Client-facing agreements describe service functions rather than locking every engagement to a single vendor.
| Feature | Basic | Standard | Premium |
|---|---|---|---|
| Microsoft 365 Business Premium | ✓ | ✓ | ✓ |
| Atera RMM — monitoring & patching | ✓ | ✓ | ✓ |
| Huntress Managed EDR | ✓ | ✓ | ✓ |
| DNSFilter | ✓ | ✓ | ✓ |
| Cloudflare domain, DNS & email | ✓ | ✓ | ✓ |
| Business continuity / failover | ✓ | ✓ | ✓ |
| Website hosting & admin | ✓ | ✓ | ✓ |
| Cyber Insurance readiness | ✓ | ✓ | ✓ |
| Quarterly Business Review | ✓ | ✓ | ✓ |
| Entra ID P2 (advanced identity) | — | ✓ | ✓ |
| Defender for Endpoint Plan 2 | — | ✓ | ✓ |
| KnowBe4 security awareness training | — | ✓ | ✓ |
| BitLocker encryption | — | ✓ | ✓ |
| Email & file backups | — | ✓ | ✓ |
| Proactive Maintenance Block (vCIO, advisory) | — | ✓ | ✓ |
| Monthly Operational Review | — | ✓ | ✓ |
| HIPAA / PCI support | — | ✓ | ✓ |
| Microsoft Sentinel SIEM | — | — | ✓ |
| ThreatLocker application control | — | — | ✓ |
| Huntress MDR + ITDR (upgraded) | — | — | ✓ |
| Datto BCDR backup & recovery | — | — | ✓ |
| Mimecast email security | — | — | ✓ |
| DR & Incident Response plans | — | — | ✓ |
| CIS / NIST 800-171 support | — | — | ✓ |
| Weekly Operational Review | — | — | ✓ |
| Server administration | — | — | Add-on |
| Network administration | — | — | Add-on |
| Penetration testing | — | — | Add-on |
| Pricing model | Lowest base cost for essential administration | Balanced base cost with proactive advisory time | Custom base cost for advanced oversight |
| Best-fit client | Small teams needing a reliable IT foundation | Growing teams with security and compliance needs | Higher-risk organizations requiring deeper coverage |
Software and platform licensing is quoted separately from the support base and includes license administration, provisioning, and lifecycle management. Final pricing is confirmed after scoping.
Response targets by priority
SLOs are operational goals during standard business hours, not contractual guarantees. Resolution timing depends on issue complexity, vendor responsiveness, hardware availability, client approvals, and whether the affected system is fully managed within the approved tool stack.
| Priority | Description | Basic | Standard | Premium |
|---|---|---|---|---|
| P1 Critical | Outage, breach, ransomware, or business stopped | Urgent same-day | 2 hrs | 1 hr |
| P2 High | Multiple users affected; no good workaround | 4 hrs | 2 hrs | 1 hr |
| P3 Medium | Single user impaired; workaround available | 1 business day | 4 hrs | 2 hrs |
| P4 Low | General, minor, or non-urgent request | 2 business days | 1 business day | 4 hrs |
| Resolution guidance | General target, subject to dependencies | Generally within 3 business days | Generally within 2 business days | Generally within 1 business day |
Standard support hours are Monday through Friday, 8:00 AM to 6:00 PM Central Time, excluding federal holidays. After-hours critical issues are handled on a commercially reasonable best-effort basis.